Fix export problems
What to try when an export stops, fails or isn't where you expected.
Updated
Exports are made in your browser, on your computer. If one doesn't finish, try these steps in order.
- Keep the tab open. The export runs in the tab, so closing or reloading it stops the export.
- Try 720p. A smaller resolution is less work for your computer.
- Update your browser to its latest version.
- Use Chrome or Edge. The web app works best in a recent desktop Chrome or Edge. Safari needs version 26 or later.
You can't find the file
In Chrome and Edge, the file is saved where you chose when you started the export. In other browsers, it downloads when the export is done, so check your downloads.
Captions are missing
Make sure Burn in captions is on in the export window.
If none of this works, contact us or email support@example.com. Tell us your browser and its version, and what happened.
Still need help?
Tell us what happened and which browser or iPhone you use.
Or email us at support@example.com